Role responsibilities objectives:
You will be in charge of the support service to make sure our clients support is
 
Job description:
You will have to
- manage support investigations via email or by phone when urgent matter.
-  establish diagnostics, qualify and dispatch customers’ tickets to appropriate person with the support team.
-  deal with exchanges and financial market if incidents occur.
- handle client communication and the interaction between the production and development team.
-  create and management licenses.
- distribute alerts and information towards customers.
-  participate to FAQ and technical documentation.

Competencies required:
- Excellent analytical capacity skill
- To be user friendly with Unix (end user), Windows and networks ( LAN, Internet, VPN )
- To be rigorous and organized in your tickets and procedure follow up
-  A good oral and written communication skills
-  Spoken and written English mandatory

• A good knowledge of scripting shell on a UNIX/ LINUX environment would be appreciated