Responsibilities:

• Monitor and support clients’ order flows, investigate and troubleshoot issues, and escalate when necessary

• Major problem / outage management and escalation

• Consultative approach to trading infrastructure, FIX specifications and Network order routing

• Stay abreast of changes and trends of SPS business, systems and competitors

• Liaise with the Business and the Development Team with regard to priorities and progress of various tasks and projects

• Manage the testing phases with the client with regard to FIX Connectivity, Systems Setup and Firewall Setup

• If necessary, step up to manage the SPS IT Services team

• If necessary, project-manage the implementation of new systems or system upgrades within the region

• Hours coverage: 7am – 6pm (daily hours to be agreed with Manager)

Requirements (Essential):

• Graduate Degree, IT degree or relevant qualification, technical background is preferred

• Minimum 3 years experience of working within investment banking or related environment (e.g. Buy Side or Vendor)

• Knowledge of FIX Protocol Message standards with extensive experience of network infrastructure

• Knowledge of equities from an exchange and capital markets perspective, Asia market knowledge is preferred

• Ability to act quickly and precisely in fast-moving and time sensitive trading environment

• Ability to think logically and calmly under emergency and stressful situation (e.g. during outages)

• Ability to multitask and effectively service clients in a time critical and fast paced trading environment

• Must be client service oriented and exhibit high level of professionalism in team oriented environment

• Ability to understand and thrive in both in technology and business environment

• Strong written and oral communication skills in English. Bilingual (English & Japanese) is preferred

Requirements (Desirable):

• Knowledge of high speed DMA business in Asian markets/currencies is highly desirable

• Knowledge of algorithmic trading is preferred

• Knowledge of futures & options DMA business is preferred

• Fluency in other Asian languages is advantageous

• Familiar/confident with trading environments/systems/situations

• Team player that is able to work with people across different departments, countries and regions

• Ability to step up to manage a support team, while driving team members to best performance

Requirements (Technical):

• Shell scripting & Perl scripting are essential

• Experience in SQL statement for various databases is essential

• Working experience in Unix (Solaris) and Linux environment is essential

• Java  programming experience is an advantage