ARABIC LANGUAGE SKILLS ESSENTIAL

This is an exciting role where you will need the highest levels of customer service in order to ensure that all clients throughout Europe receive support on our client’s products.

The successful candidate will be required to build up a good knowledge base in a range of the Bank’s web based products, provide ongoing daily support to the Bank’s clients together with accurate resolution and guidance on all product related issues and questions.

With multiple client requirements being coordinated at any one time within the team, strong technical, organisation, time management and communication skills will be key in ensuring the success of the client support issues, therefore a focus on quality, creativity and teamwork are a pre-requisite for this role.

The position will also require the candidate to interact with and work alongside the Sales, Product, Implementation, Client Service and Operations Departments to provide the client with an ever-increasing level of service. In addition, the role will also require the candidate to broaden their skills and cross train to support the Bank’s products and also be able to provide client training on any of the Banks products.

It is essential that all candidates are able to demonstrate the following:

• Proven client service skills
• Good communication, presentation and interpersonal skills
• Strong time management and a sense of team work
• A sound knowledge of the Internet technologies and experience in a client support or a client training type position
• Good knowledge of PCs and Browsers
• Ability to troubleshoot Browser related issues
• Knowledge of SWIFT message types and an understanding of payment formatting an advantage
• Knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

With multiple client requirements being coordinated at any one time within the team, strong organisation and time management skills will be key to ensuring the success of the client support tasks assigned to the associate. A focus on quality, creativity and teamwork are also a pre-requisite.

This is an excellent opportunity for someone wishing to forge their career within a progressive organisation.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client’s requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

Please note that in order to process your CV we must receive it in a Word document.